Refund policy

At Susa Shapewear, we take pride in offering high-quality shapewear that meets the needs of our customers. Due to the intimate nature of our products, we do not offer returns, refunds, or exchanges once an item has been purchased or tried on. Please carefully review our sizing charts and product descriptions before making a purchase.

Non-Returnable Items:

Damaged or Defective Items:

If you receive a defective or damaged item, please contact us within 24 hours of receiving your order. We will work with you to provide a resolution, such as a replacement, depending on the situation. Please note that any claims made after this period will not be accepted.

Order Cancellations:

Orders cannot be canceled once they have been processed and shipped. If you wish to cancel an order, please contact us immediately after placing it, and we will do our best to assist.

For any further inquiries or concerns, please feel free to contact us at susacustomercare@gmail.com.

Thank you for shopping with Susa!